Privacy policy

This Privacy Policy explains how Carlo Velaro ("we," "our," or "us") collects, uses, shares, and protects personal information when you visit carlovelaro.com, contact us, or make a purchase from Carlo Velaro.

1. Information We Collect

  • Information you provide, such as name, email, phone number, billing and shipping address, payment details, account details, order information, and support messages.
  • Information collected automatically, such as IP address, device details, browser type, referring pages, timestamps, site activity, and approximate location.
  • Cookies and similar technologies used for checkout, cart functionality, preferences, analytics, security, and advertising.

2. How We Use Your Information

  • Process payments, fulfill orders, arrange shipping, and manage returns or refunds.
  • Communicate about purchases, support requests, account activity, and service updates.
  • Improve, secure, and personalize the shopping experience.
  • Prevent fraud, comply with legal obligations, and enforce our terms and policies.

3. Service Providers and Sharing

We do not sell personal information for money. We may share information with service providers that help us operate the store, including ecommerce platforms, payment processors, shipping providers, fulfillment partners, marketing platforms, analytics providers, fraud-prevention tools, and customer support tools.

4. Cookies, Analytics and Advertising

We use cookies to remember preferences, keep cart items available, measure site performance, protect the store, and deliver relevant ads through partners such as Google Ads, Meta, Shopify, analytics providers, and other advertising platforms. You can adjust cookie settings in your browser, though some site features may not work correctly.

5. Data Retention

We keep personal information only as long as needed to provide services, complete transactions, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

Depending on your location, you may request access, correction, deletion, portability, restriction, objection, or marketing opt-out. To make a request, contact us at sales@carlovelaro.com.

7. Security

We use reasonable security measures to protect personal information, but no method of transmission or storage is completely secure.

8. Third-Party Links

Our site may link to third-party websites or services. We are not responsible for their privacy practices, security, or content.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and the latest version applies when published.

Contact Us

Email: sales@carlovelaro.com
Support Hours: Mon-Fri, 9:00-18:00 EST